| Know the real deal
Sept 29, 2004
Business flops are okay, as long as you can
sniff out the big deal in the end, eFusion boss Samuel Lim tells
Hellen Tan
LAST week's first public trial of 3G mobile phones will be
closely watched by telco companies here - and none more closely than
Mr Samuel Lim, the boss of eFusion.
3G, or third generation mobile phone technology, lets you send
and receive huge packets of data - from video calls to Internet
content - more quickly than today's phones.
The five -year-old eFusion, one of only a few big names that
dominate the competitive ringtone and mobile phone logo download
market, could tap the new technology to ramp up new services.
Mr Lim, its chief executive officer, could then bring in
souped-up multimedia games and music services. For instance,
next-generation quizzes and chatlines with video clips thrown in.
Certainly, the new services would jazz up eFusion's offerings and
meet handset owners' expectations for fresh tunes every two to six
months.
|
| Mr Lim, a Nanyang Technological
University accountancy graduate, who entered the business
world at 18, says that he always wanted to be an entrepreneur
and to build a business empire. |
Will it be the new hot application in the crowded ring tone
download market? That remains to be seen, said Mr Lim, who at 25,
has run a string of start-ups and seen a flop or two.
'I have learnt to recognise a fake business deal from a genuine
one. You can never learn these lessons in school,' added the Nanyang
Technological University accountancy graduate.
So while the nationwide rollout of 3G mobile phones is expected
by the year's end, Mr Lim is not holding his breath for an immediate
'boom' in the 3G business.
'You still need consumer education. Consumers will take time to
upgrade their phones,' he said.
And there have to be more 3G handsets available and they must
also be easy to use.
There is also the question of how much it would cost people to
download or send content. For example, it costs about five cents to
send one SMS, but about 40 to 50 cents to send one MMS. The cost of
3G content cannot be determined yet.
The real deal, whether 3G would add to eFusion's 'multi-million
dollar' business which should hit a double-digit figure next year,
remains to be seen.
Starting young
The cautiousness is a far cry from when Mr Lim, who is inspired
by his businessman father and motivation gurus like Anthony Robbins,
began dabbling in business at age 18.
He peddled household wares from his own home at a flea market at
Clarke Quay, ran an import and export business, organised trade
fairs and seminars, and an online dating portal 'that was a flop'
partly because there was no 'critical mass' and partly because of
the dot.com bust.
The portal, however, was the start-up christened eFusion. And
after the Internet bust, Mr Lim banked on mobile phones content
because he foresaw that people would be buying more mobile phones
than PCs. And he was right.
Today, the 120-strong company has three lines of business: mobile
communications, outsourcing and smartcard services.
Mobile communications accounts for 70 per cent of the company's
revenue. These include friendship lines where people call a number
to chat, submit answers to quizzes, get soccer results, phone voting
via channels like the short messaging service (SMS), MMS,
interactive voice response systems, wireless application protocol
and web-based log-ins. Ringtones make up a small portion of the
company's content.
The outsourcing business makes up 25 per cent while the smart
card business makes up the balance.
Under outsourcing, the company's call centre, with about 100
agents, handles sales, customer relationship building and customer
retention promotions.
For example, a bank that wants to do a credit card acquisition
can get its eFusion's agents to recruit new credit card customers.
Under its smart card business, eFusion can print and personalise
cards for ezLink and Cashcard for a promotion.
For example, printing Finding Nemo collectible cards when the
movie was on.
For all his been-there-done-that savvy, the bachelor still lives
with his parents, an older sister and a younger brother in their
family home.
A Nokia 9210 Communicator phone-cum-digital organiser is his
constant companion.
He still thrives on the challenge of implementing ideas. 'I plan
to be in business for the next 30 to 40 years. I've always liked to
be an entrepreneur and to build a business empire.'
But there is one thing he will not trade: 'I just make sure that
I have seven hours of sleep.' |